Which of the following is NOT one of the four components of Levitt's diamond?

Levitt's diamond outlines a framework that identifies four critical components essential for successfully delivering services or products. The correct answer focuses on the inclusion of specific elements that contribute to this framework, and in this case, "algorithms" is not recognized as one of these core components.

The other three components—people, processes, and technology infrastructure—play vital roles in shaping how organizations operate and deliver value. "People" refers to the workforce involved in delivering services and products, emphasizing the importance of skills, roles, and collaboration within teams. "Processes" encompass the systematic methods and practices that organizations implement to ensure efficiency and quality in service delivery. "Technology infrastructure" includes the physical and digital resources that support operations, such as hardware, software, and networks, essential for facilitating communication and execution of processes.

In contrast, while algorithms can be an integral part of specific technologies or processes within an organization, they do not represent one of the foundational components of Levitt's diamond. This distinction highlights the broader and more holistic view of service delivery that Levitt's model aims to convey.